Providing consulting, training and planning services to community-serving organizations such as libraries, nonprofits, educational institutions and government agencies.
As a leader in my organization, one of my duties is to understand how service is delivered to the customer. In response to that need, and to feedback from our staff, my fellow leaders and I have made a point to visit – and work in – our branches, to get a better understanding of… Continue reading 3 things I learned by trading my office desk for a service desk
On May 19-20, 2016, the Charlotte Mecklenburg Library's Marketing & Communications Department convened a group of peer libraries' Marketing & Communications professionals for a two-day conference at the Main Library in Charlotte. The goal was to learn and share best practices in library marketing and communications, as well as some of the issues facing libraries… Continue reading Hosting a Marketing & Communications Summit, May 2016