Providing consulting, training and planning services to community-serving organizations such as libraries, nonprofits, educational institutions and government agencies.
How libraries can navigate artificial intelligence, digital skills, and accessibility — including policy guidance, ethical considerations, and preparing for the extended accessibility deadline.
If you've updated any software in the last year — Microsoft 365, Google Workspace, Canva, Zoom, or Adobe to name a few — you've probably noticed something new. A search enhancement here, a meeting summary generator there, a design tool that now suggests layouts based on your organization's past work. These features are arriving inside… Continue reading When AI is Built In: A Library Ethics Check-In
I recently had the chance to tune into the AI Policy in Libraries: Firsthand, Frontline Examples webinar hosted by Bibliotheca. Featured speakers Shelby Moffatt (Community Engagement Specialist at Whitby Public Library) and Adam Haigh (Technology Librarian at Lower Merion Library System) shared some really grounded, practical insights into how public libraries are navigating artificial intelligence right now… Continue reading Takeaways from Bibliotheca’s AI Policy Webinar
I came across something recently that I think is worth sharing with anyone who works in or with libraries. It's a new report out of the UK from the Innovating in Trusted Spaces project, and it offers some of the most grounded, practical guidance I've seen on how libraries can help their communities navigate AI and digital… Continue reading New Guidance from the UK on AI, Libraries and Digital Literacy
We're proud to announce that our client, the Hawai'i State Public Library System (HSPLS), has received a 2026 John Cotton Dana Award — one of the most prestigious honors in library marketing and communications, now celebrating its 80th year. HSPLS was recognized for "New Look Invites Residents to Reconnect with Hawai'i's Public Libraries," a statewide… Continue reading CAC Clients in the News! Hawaiʻi State Public Library System Wins Prestigious Award
One of the challenges I run into again and again in library marketing is this: we don’t have a lot of clear benchmarks. If you’ve ever logged into an email platform and tried to compare your performance to other similar organizations, you’ve probably had to choose something like nonprofits, government, or education just to get… Continue reading Library Email Marketing Benchmarks