Providing consulting, training and planning services to community-serving organizations such as libraries, nonprofits, educational institutions and government agencies.
What if the reason more people don’t use libraries isn’t because they don’t want to, or even don't know about the services and programs, but because we’ve unintentionally made it too hard? That’s the central question I kept coming back to as I listened to the recent Freakonomics podcast series on a concept called “sludge.”… Continue reading Are Libraries Serving “Sludge?”
I was recently listening to an episode of the NPR show and podcast Hidden Brain, a show about the range of influences that manipulate us without our awareness. The episode was called Innovation 2.0: Do Less. And it got me thinking - as I often do - about libraries. I've been working in and around… Continue reading Libraries and doing less
Is your library prepared for a crisis? Or do you dread that phone call or email that tells you to drop everything because something has happened and your library needs to make a statement? Many people avoid crisis communications planning because it feels like an unpleasant topic. But if you've lived through a crisis at… Continue reading Now Available: Crisis Communications for Libraries ON DEMAND
Is your library prepared for a crisis? Or do you dread that phone call or email that tells you to drop everything because something has happened and your library needs to make a statement? Many people avoid crisis communications planning because it feels like an unpleasant topic. But if you've lived through a crisis at… Continue reading Coming Soon: Crisis Communications for Libraries ON DEMAND
Are you tired of putting a lot of effort into your library's marketing without getting the results you want? Do you feel like you’re missing the opportunity to speak directly to customers in a way that is strategic and measurable? Maybe it’s time to expand your email marketing. Now available on Niche Academy: Getting to “Yes”… Continue reading Getting to “Yes” – Making a Case for Email Marketing at Your Library