library customers Archives - Cordelia Anderson Consulting

What's the best way to get patron feedback?

All CAC, Consulting, Marketing & Communications

Burning Question: What is the Best Way to Get Feedback?

October 20, 2021September 22, 2026 Cordelia Anderson

What's the best way to get patron feedback?

Cordelia Anderson presenting on customer engagement at Charlotte Mecklenburg Library, November 2016

All CAC, Leadership & Professional Development, Libraries Etc

Moving the Needle on Engagement

November 14, 2016October 6, 2026 Cordelia Anderson

In November 2016, Cordelia Anderson shared how Charlotte Mecklenburg Library moved the needle on customer engagement — the strategies, the metrics, and what actually worked to deepen the library's connection with its community.

Cordelia Anderson’s cycling tour group at the Eiffel Tower, Paris, August ️2016

Library Marketing and Communications Summit 2016

Cordelia Anderson poses with her Charlotte Mecklenburg Library colleagues LaJuan Pringle, Katy Rust, and David Singleton at the John Cotton Dana awards ceremony in Orlando, Florida, in June 2016, after receiving the award honored by EBSCO Information Services. The group stands together, holding or displaying the award, celebrating their library marketing and communications achievement.